PRE ORDER UPDATES

Pre-Order Information

Thank you for purchasing a pre-order item with us. Please read the information below carefully to understand what to expect. Please sign up to the mailing list to receive updates on pre orders.

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📦 What Is a Pre-Order?

Pre-order items are products that are not yet in stock and are being produced especially for this collection. 
Please note: all dates provided are estimates only and may change due to factors outside of our control.

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🛍️ Ordering Pre-Order Items

• Pre-order items must be purchased separately from in-stock items.
  This helps avoid double shipping costs and delays.

• Orders that contain both pre-order and in-stock items may experience delays or additional shipping charges.

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⏳ Timeframes & Updates

• The timeframe is an estimate only.

• We will do our best to update this page monthly as information becomes available.

• If there are no updates from our suppliers, there may be nothing new to share during that period.

• Lack of updates does not mean your order has been forgotten — it simply means production or shipping timelines have not changed.

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🚢 Shipping, Customs & Dispatch

Once your pre-order arrives into New Zealand, the following steps occur:

1. Customs clearance

   • This process can take up to 15 business days, depending on workload and arrival timing.

   • Customs delays are outside of our control.

2. Quality control checks

   • All items are inspected before dispatch.

3. Dispatch

   • Orders are shipped by style and by order date, not all at once.

Tracking details will be emailed once your order has been dispatched.

Important Notes

• Pre-order purchases require patience and understanding.

• Delays can occur due to production, shipping, or customs.

• By purchasing a pre-order item, you acknowledge and accept these conditions.

Email Updates Sent

• 4 June 2026 – Winter pre-order update.
• 7 June 2026 – Winter pre-order update.
• 10 June 2026 – Winter pre-order update.
• 14 June 2026 – Winter pre-order update.
• 17 June 2026 – Winter pre-order update.
• 23 June 2026 – Winter pre-order update.
• 16 July 2026 – Winter pre-order update.
• 31 July 2026 – Winter pre-order update.
• 2 Aug 2026 - Winter pre-order update along with customs info
• 23 AUG- Shipping update

We understand that not every customer will see every email, so we recommend checking your spam or promotions folder if you believe you may have missed an update.

Our team is committed to being as transparent as possible, and we'll continue updating this page as soon as we receive new information from our suppliers and freight partners.

📦 Pre-Order Arrival Update

All items in our Limited Edition Collection are currently available on pre-order.

BASIC POCKET HOODY CHOCOLATE QUALITY CHECKED DECLINED IF YOU HAVENT RECEIVED AN EMAIL PLEASE CONTACT US remake arrives 1st OCT

BASIC POCKET HOODY WHITE QUALITY CHECKED DECLINED IF YOU HAVENT RECEIVED AN EMAIL PLEASE CONTACT US remake arrives 1st OCT

BASIC POCKET HOODY BLUSH PINK QUALITY CHECKED DECLINED IF YOU HAVENT RECEIVED AN EMAIL PLEASE CONTACT US remake arrives 1st OCT

BASIC POCKET HOODY APPLE QUALITY CHECKED DECLINED IF YOU HAVENT RECEIVED AN EMAIL PLEASE CONTACT US remake arrives 1st OCT

BASIC POCKET HOODY HOT PINK SHIPPED

BASIC POCKET HOODY ROYAL BLUE SHIPPED

BASIC POCKET HOODY FOREST SHIPPED

BASIC POCKET HOODY YELLOW QUALITY CHECKED DECLINED IF YOU HAVENT RECEIVED AN EMAIL PLEASE CONTACT US remake arrives 1st OCT

BASIC POCKET HOODY BABY BLUE SHIPPED

TALIA HOODY LIMITED EDITION -DELAYED  arrives 1st OCT

MAPLE HOODY LIMITED EDITION - DELAYED  arrives 1st OCT

BASIC POCKET HOODY BLACK - QUALITY CHECKED DECLINED IF YOU HAVENT RECEIVED AN EMAIL PLEASE CONTACT US remake arrives 1st OCT

C ACTIVE TIGHTS - QUALITY CHECKED DECLINED IF YOU HAVENT RECEIVED AN EMAIL PLEASE CONTACT US remake arrives 1st OCT

📌 Please note:
Arrival dates are estimates and may be updated as production progresses. All updates will be reflected on this page.